COMMUNICATION MASTERY WORKSHOP:
23 September 2026 | Education Development Centre
Every day, leaders shape trust, performance and culture through the conversations they have.
The conversation that inspires change. The conversation that gives honest feedback. The conversation that addresses poor performance. The conversation that resolves conflict. The conversation everyone has been avoiding for months.
Leading these conversations well is one of the most important leadership skills you can develop.
Communication Mastery is a highly practical one-day workshop that equips leaders with the confidence, tools and frameworks to communicate with clarity, influence and impact, even when the stakes are high.
Whether you’re a senior executive, business owner, or people leader, if you’re committed to leading with greater clarity, impact and confidence, this workshop will give you the tools to get there.
Great leadership isn’t built in boardrooms. It’s built in the feedback you give, the behaviour you challenge, the disagreements you navigate.
Every one of those conversations moves a relationship in one of two directions, it builds trust, or it slowly erodes it.
Workplace bullying alone is estimated to cost the Australian economy between $6 billion and $36 billion every year (Productivity Commission). Most of that cost doesn’t start with bad intent. It starts with conversations that never happened.
What if you no longer avoided the conversations that matter most?
How would your leadership, and your team, change if accountability came with confidence and respect, instead of conflict?
This workshop helps you become the leader people trust to have the conversations others avoid.
This workshop is designed for emerging and experienced leaders who:
Perhaps it’s about performance.
Perhaps it’s a difficult behaviour.
Perhaps it’s giving honest feedback.
Perhaps it’s speaking up to your own manager.
Whatever it is, avoiding it rarely makes it easier.
The good news: leading powerful conversations is a skill, not a personality trait. And skills can be learned.
Every leader needs to master four types of conversations.
Great leaders don’t just communicate well.
They know which conversation is needed, and when.
Throughout this workshop you’ll learn how to confidently lead the four conversations that shape trust, accountability and performance.
Build trust through genuine conversations that strengthen relationships and psychological safety.
Help people grow through coaching, encouragement and meaningful feedback.
Influence decisions, create buy-in and communicate ideas that inspire action.
Address difficult issues early, manage performance and have courageous conversations.
You’ll also develop practical communication skills including questioning, active listening and conversation frameworks you can immediately apply in your workplace.
This isn’t another communication course full of theory.
Throughout the day you’ll participate in:
You’ll leave with proven frameworks, practical tools and greater confidence to handle the conversations leaders face every day.
Over the past three decades, Thilan Legierse has worked in some of the world’s most challenging conflict and leadership environments, from courtrooms in the Netherlands and post-war Bosnia and Herzegovina to executive boardrooms across Australia.
As an executive coach, mediator, investigator and leadership facilitator, she has helped thousands of leaders navigate difficult conversations, workplace conflict and complex people challenges.
Her workshops combine evidence-based leadership practices with practical, real-world experience to help leaders communicate with confidence and authenticity.
Includes:
✔ Full-day Communication Mastery Workshop at the Education Development Centre
✔ The Four Leadership Conversations™ framework — Connect, Develop, Influence, Hold Accountable
✔ Real workplace scenarios, role plays and facilitated discussions
✔ Practical tools for questioning, active listening and courageous conversations
✔ Morning tea, lunch and afternoon tea
✔ Communication Mastery workbook and take-home resources
✔ Expert coaching and feedback from Thilan throughout the day
Early Bird $595 + GST
(book before 10 September)
Normal Price $700 + GST
Everything included in the One Person ticket, for two people:
✔ Full-day Communication Mastery Workshop at the Education Development Centre
✔ The Four Leadership Conversations™ framework — Connect, Develop, Influence, Hold Accountable
✔ Real workplace scenarios, role plays and facilitated discussions
✔ Practical tools for questioning, active listening and courageous conversations
✔ Morning tea, lunch and afternoon tea
✔ Communication Mastery workbook and take-home resources
✔ Expert coaching and feedback from Thilan throughout the day
Early Bird $1,100 + GST
(book before 10 September)
Normal Price $1,300 + GST
Save $250 vs booking separately
Very practical. Throughout the day you'll participate in discussions, activities and role plays designed around real workplace situations.
Current and emerging leaders, managers, supervisors and hr professionals who want to improve their communication and leadership effectiveness.
Yes. Communication Mastery can be delivered exclusively for your organisation and tailored to your workplace.
Education Development Centre, 4 Milner Street, Hindmarsh SA 5007
No, the "Bring a Colleague" ticket is for two people attending together on 23 September. Both seats must be used on the day.
Not necessarily. Many leaders bring a colleague from their own team, but you're welcome to bring a peer, mentor or leader from another part of your organisation, whoever you'd get the most value from navigating a real conversation with.
Yes, just let us know before the workshop, and we'll update the attendee details; no need to lose the seat.
The conversations you choose to have, and the way you have them, shape trust, performance and culture.
Learn how to communicate with confidence, influence with integrity and lead the conversations that matter most.
I acknowledge the Kaurna People as the Traditional Custodians of the land where I live, work, and play. I pay my respects to Elders past, present, and emerging, and recognise that this land always was and always will be Aboriginal land. As someone committed to fostering collaboration and understanding, I believe in walking together toward a more inclusive and equitable future.
